Conducting internet-based visits for onboarding populations with limited digital literacy onto an mHealth intervention: Development of a Patient-Centered Approach
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JMIR Form Res. 2021 Apr 11. doi: 10.2196/25299. Online ahead of print.
BACKGROUND: COVID-19 pandemic has propelled patient-facing research to shift to digital and telehealth strategies. If strategies are not adapted for minority patients of lower SES, health inequality will further increase. Patient-centered models of care can successfully improve access and experience for minority patients.
OBJECTIVE: To present the development process and preliminary acceptability of altering in-person to internet-based remote onboarding procedures for a mobile health intervention, among a population with limited digital literacy.
METHODS: We actively recruited safety-net patients (English and Spanish