Tag: Customer

17 Tools for Customer Feedback

Feedback surveys can help determine what’s working with your website or service and provide fresh insights from customers and prospects.

Here is a list of tools for surveys and forms. There are simple survey builders and full experience platforms. Most offer free plans.

Tools for Feedback Surveys

SurveyMonkey is a platform to create surveys, quizzes, and polls for any audience. Get quick insights with automatic charts and summaries. Measure results against industry benchmarks. Search a gallery of 150-plus surveys for any project. Gather responses via weblink, email, mobile chat, and social media. Integrates with Salesforce, HubSpot, Slack, Mailchimp, Zapier, and

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The sweet spot between customer service and technology, Marketing & Advertising News, ET BrandEquity

Making the best of how digital compliments the service industry is the way forward. (Representative image)

By Ashish Rao


In the 2008 Academy Award winning feature film for best animation – WALL-E – the audience get to experience a dystopian future, where oversized humans are seen travelling on a hyperloop-driven concept car, served entirely by robots. It was in the realm of science fiction back then, but not anymore. In the last two decades, companies across the world are experimenting with deployment of a wide range of customer service innovations that is fundamentally altering the way we interact with brands.
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Liberty Latin America Selects MATRIXX Software to Transform Customer Experience Across the Region

MATRIXX Digital Commerce Platform to deliver Liberty Latin America customers a simpler, more personalized digital experience

MATRIXX Software, a global leader in 5G monetization, announced today that Liberty Latin America has selected MATRIXX Digital Commerce as part of their digital evolution to 5G in the Caribbean and Latin America, bringing more choice, transparency and responsiveness to their residential and enterprise customers.

MATRIXX is a real-time digital platform providing customers with full visibility into their accounts, services and spending at all times directly through a mobile app or customer portal. With MATRIXX, customers will have a simpler, more transparent experience

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Middle East Mobile Customer Connected Consumer Satisfaction Report 2020 – ResearchAndMarkets.com

DUBLIN–(BUSINESS WIRE)–The “Connected Consumer Survey 2020: Mobile Customer Satisfaction in the Middle East” report has been added to ResearchAndMarkets.com’s offering.

The analyst results suggest that operators should improve the functionality and utility of their digital channels.

This report focuses on aspects of the Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in the Middle East. In particular, it focuses on customer satisfaction, churn and retention-related aspects of mobile services. The survey was conducted in association with On Device Research.

This report provides:

  • Insights into the main drivers of mobile customer experience and
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Africa Mobile Customer Satisfaction Connected Consumer Report 2020: Mobile Market Leaders in Egypt, Nigeria and South Africa Performed Better Than Smaller Operators in 2020 in Terms of NPS – ResearchAndMarkets.com

DUBLIN–(BUSINESS WIRE)–The “Connected Consumer Survey 2020: Mobile Customer Satisfaction in Africa” report has been added to ResearchAndMarkets.com’s offering.

This report focuses on aspects of the Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in Africa. In particular, it focuses on customer satisfaction, churn and retention-related aspects of mobile services. The survey was conducted in association with On Device Research.

Survey data coverage

The survey was conducted in association with On Device Research between August and September 2020. The survey groups were chosen to be representative of the mobile-internet-using population in the region.

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Guide to Customer Appreciation Emails, Examples and Best Practices


Email DesignNataly Birch • • 14 minutes READ

Email marketing is an incredibly diverse area. It is about not only touting goods and keeping users up-to-date but maintaining healthy relationships with customers. The digital world can be cold and misleading. Therefore, without a one-to-one connection with clients, your business will fail to survive fierce competition.

Customer appreciation emails are what you need to create warm feelings that will leave a lasting impression and provide comfort that people get in the regular shops. They help to build and cement the relationships with the contacts by showing

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