(Thomson Reuters Foundation) – In January Ellie Mitchell started getting a barrage of texts and emails from her internet service provider, warning her she was running out of data.

“The messages kept coming: ‘You’ve used 75{a7758c3706987b952e6c06b8e84de22b0478c6ec9e4b4c13f69a9ea693861278}, 80{a7758c3706987b952e6c06b8e84de22b0478c6ec9e4b4c13f69a9ea693861278}, 90{a7758c3706987b952e6c06b8e84de22b0478c6ec9e4b4c13f69a9ea693861278}…’” Mitchell, director of youth nonprofit Maryland Out of School Time Network, told the Thomson Reuters Foundation in a phone interview.

“It felt like we were being held hostage,” said Mitchell, who was working from home in Baltimore, Maryland alongside her husband and their two children attending school online.

Comcast Corp, one of the largest internet providers in the United States, announced in

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